ʻO wai lā ka mea e'Āhewa a me ka mea e hana

Nei, e hui mai pinepine kāhea aku a ke noi ana, e koho i kekahi Point, kahi au e ike kona pane pālākiō.

Inā 'oe e ka uuku hele i loko o ka mōʻaukala o ka hōʻeaʻana mai o ka ke kuka mau ha awina i ka mua Soviet kahua, ua hiki ke hoakaka i ke kēia kahua o ka hoʻonaʻauao.

Ñ enthusiasts a me kā mākou hana mikiʻala kanaka wale "kauo aku la" hoʻomalu o keia kaiaulu i loko o nā'āina, mau haʻi'ōlelo, i hoʻokomo ma ka hōʻike, akā,ʻaʻohe kekahi i ike.

Ñ enthusiasts a me kā mākou hana mikiʻala kanaka ua hoʻoholo ihola i ka lilo i ka Point, e like me ka mea mua hoʻomaka e hoʻomaopopo i kēia, no ka nui hoʻokele waiwai hoomaka e'opi, a he ia e hooponoponoia ia mea, me ka hou 'oihana.

Ñ manawa e pono ai ma ke alo aku o ka palapala o kaʻaeʻana me ka hoʻonohonoho 'mau hae, ua hehi i loko o mākou houʻoihana, a me ka ua i ka poepoe o ka ha awina - Consulting lawelawe (manaʻo) no ka manaʻo o ISO 9001 (i ka manawa).

Ñʻano o ke kuka mau hana i hana, a me ka mea, ua 'Imi hoʻoneʻe "shestiprotsedurniki" (pono, e hoomanao - loaʻa nō eono OAXA hana - palapala i hoakaka).

Ñ ka aneiai downturn loa harshly "lenalena"'ōlelo aʻo, akā,ʻaʻole no ka maikaʻi - ua haule iho ia i ka waiwai e lilo aku o Consulting lawelawe, a ua haule iho la oia ma lalo o ka mea e like ai.

Ñ ka poʻe i loaʻa i ka mea e like ai'ōnaehana no ka oi ma mua o elima makahiki, ua he kupono nīnau - "? Kahi i ka hopena o ka hoʻokomo 'ia' o ISO mau hae, a i loaa Hawaiʻi nei nā'āina no mau makahiki".

Ñ Time e rethink ke kuka mau a me ka palapala hoʻomaikaʻi na koina, i kaʻoi polarization o ka hilo, ia mea oi ka hoʻokō, nani palapala a me ka hōʻeuʻeu kahua'ōnaehana.

I ka lā, i kēia hope ke kahua pono ai i ka puu o ka ike loea a me ka propaganda mākou, alahula Loaʻaʻia o kona mea e like ana o. Oe ke hoopii i ka mea a pau me Media, i mua, e wehewehe i ka poe poe, i ka hopena o ka palapala noi a mau hae ISO, i ke kūlana o ka Consulting poe, i ke kūlana o Point, ka pono o ka hoomaopopo ana kaʻaeʻana ma ka palapala hoʻomaikaʻi kino. A me ia hoi ma keia hope wahi kahi e hanau ai a akaka e ka'ōnaehana pūnaewele ana i ka laulā hulina loiloi 'ia' ana o ka Point like me ka loa mua kanaka e hui ai me ke kanaka hooponopono hui.

E hoʻomaka, ke kuapo ua like ia Point pane lākiō hakuʻole. O ka mākau a me ka noiʻi keʻena ma lalo nei ka mea e ho'āʻo ai i kulana wale me he "pane lākiō", e aole oe i ike i ke kūpono o ka loiloi 'ia' ana o ke kuka mau, no ka mea, aole oe i ike i ka pono a me ka hoʻonohonoho 'ISO hae, a me ka hiki ole ia wā, a me nā mea hoʻi i ke kūlana o ka Point. A no laila,,'ōnaehana Point, i mau mea? First ka wehewehena.

Point - loea i loko o ka ua mahinaʻai o ke kanaka hope, oia ke aʻo i ka 'ē aʻe' Oihana nāna e pono ai ia mau mea. [1]

Consulting ha awina ua luna 'ma kona loa maoli - Ua kuai lilo aku la ka ike o ka olelo hooholo, i ua ole ua hoʻohiki kekahi ma ka kbps a me ka laulā, waiwai e lilo aku, a ma ka applicability (feasibility, aie i ka mea e pono ai no ka hana nui nui a me kahua hoʻonohonohoʻana ma ka aoao o ka Client) [2].

Rating Point o ka hopena o kana hana, i ka pau 'ana o ka Consulting kaʻina,' o ia hoʻi, Customer manao. Here mākou e kōkua pauku 8.2.1 "Customer uku panai» ISO 9001: "ka mālamaʻana consumer pokole hiki ke komo i loko o ka loaʻa 'ana o nā manaʻo kōkua mai kumu e like me Customer uku panai haʻawina,ʻikepili mai nā mea kūʻai mai e pili ana i ka pono o ka hoopakele huahana, manao ana o nā mea hoʻohana, Customer churn Ka Ikepili, mahalo, koi ana no ka palapala hoʻokō, nā kālepa hoike. "[3] Eia ka ka Pahuhopu helu. Keʻano papa hana mea he mea. E hoʻohana i ka ISO 19011 koi, hoʻomaka ka mawaho hooia ana o ka lua o ka aoao i ka mea e loaa Pahuhopu hoike o kaʻaeʻana me ka QMS koi o ka hae (a me nā mea a pau), akā, me ka mea nui hana a me ka hana hou i loko o ka'ōnaehana i kele pūnaewele Point. Ke kumu nui mea mea ole i ka huina o ka neoneo nā mea kūʻai mai no pa alima manawa a me na makahiki loaa ana o ka ke kuka mau hui, a me ka hope o ka Customer lawa, a me ka Pahuhopu,ʻaʻole pilikino.

He aha ka subjectivity - ka Client mea hauʻoli ia me ka palapala, ka mea, aole makemake ole i ka hookani aku o ka lanakila, maopopo 'aʻole ole i ka mea pono e maoli hūnā iā ka formalism o ka'ōnaehana hanaʻia i ka hoomaopopo ana noi ka Point e kamailio wale e pili ana i ka maikai, ua i alii iho la oia mai haʻahaʻa o ka palaho, a hiki i kekahi pāʻoihana a me nā aʻe .

He aha ka ka Pahuhopu - he ala kūʻokoʻa a me ka ike loea e loaa ia 'ike e pili ana i ka qualitative hana o ka Point, ana, consumer ana a me kona' ia, i ke koi no ka huina hoonui, o ka lehulehu manao.

I ka ulu ana o ka hoʻonohonohoʻia mea i loaa i ka palapala o kaʻaeʻana me ISO mau hae ma aneea oneiaey i ka 1000 huahelu no ka makahiki. Nolaila, e malama i ka pane lākiō'ōnaehana mea,ʻaʻole paʻakikī.

Pahuhopu ka loiloi hiki e halihaliia oia iwaho wale nō ma hope o ka makahiki o ka hana i loko o ka hana e like ai Management System. A me ka papa, e pono ai ke akea i loaʻa, a ihola ia noa i ka pane lākiō.

Ua i laila ia mākou ke mālama i kekahi kumu o ka manaʻo i loko o i ka papa kuhikuhi hana "shestiprotsedurnikov" poe akamai, e hele mai me ka akamai: e nānā i loko o ka hui - koke a vigorously e hana i kekahi lākou o ka EOIeIOUIeXAOOON palapala, a kau aku i ka laau lau ma luna o ka hālawa ke kāohi'ōnaehana (ka makahiki hooponopono mea i kūpono 'aneʻi). A pau Ua makaukau! Ka palapala hoʻomaikaʻi hooia ia nana i kēia mau palapala, a haawi i ka hopena - hooponopono ana i ka maikai ke ano. No hiki ho'āʻo e ike i ka poe, kuhikuhi na keʻano o ka hanaʻana, e hana i kaʻike, (ʻike, o ka hua'ōlelo) a me ka haawi aku aʻo, i oe ke hoʻololi i ka mea maikaʻi, pehea e hana ia, a me ka papa kuhikuhiE mea - e hooiaio i ka Client - No ke aha la hana ia. Ka hope ekolu anuu mau alakai i ke kaua o ka hoihoi i loko o ka hoʻolālā o ke Client. A me ka 'aneʻi ua unuhi kiʻi o ka Point. Mea hiki ka hoao ana, i ka ike ana, nui na makahiki, e noho ai o ke kākā'ōlelo, stress, charisma a me nā eiiiiiaiou o kanaka lokahi hookano mai hoʻokomo i kekahi me he Point. No laila, i nā wāhine a me nā keonimana, a oi loa aku hoi opiopio wahine ma mua o ka pai kauoha ke kāleka, e nana i kona hologram, a hoohalike ia ia me ka X-Ray kiʻi Point hana - a pau i ka ia, a pau na nā loko ma ka'ākau wahi?

Au mau like maikai'ōlelo aʻo, mākou Loaʻaʻia nā mea kūʻai mai, i mai la: "ia mea,ʻaʻole e pono ke koho i kekahi Consulting poe, e koho i ko lakou kākā'ōlelo!" Ia mau ana hoʻohālike i i Consulting poʻe, e like me, no ka mea, he nui na makahiki ma ke kuai, he nui kālā makahiki, he palapala ISO kakauolelo me ka lōʻihi wāwae a me ka oihana i loko o ka 'ihiʻihi wahi, mea,ʻaʻole he anakahi. Koi ka hoʻomau 'ana Point, i kona Track moolelo, koi, a me ka hapanui importantly i ke kamailio ana me ia, a hiki i ka hālāwai kii loea o kona hoa.

Mai kiʻekiʻe luna tausani mea kani-preconceived he manao la noʻu, ina kūlana'ōnaehana hoʻonohonoho 'aʻole i kō nā koi o ka hae, akā, i ka Point a me ka Luna Hooia, hana, a me ka hoʻolālā i ka palapala, ka mea i hewa - o papa, ka mua ke poo o ka Client hui. Ke analogyʻaneʻi ka poe noonoo ole. ʻO ka mea heluhelu, e pane i ka ninau: owai la hoi ia a hiki i ka hala ole ia, ma hope o ka hoʻoponopono 'ana o kou keʻena, anapu koke hauneneʻe pa - "haku" i ka hana a me ka mea nana ka waiwai, e hoʻoholo ai i ke kāʻawe aku hoʻi i kekahi kiʻi o ka mea hoi ma ka hewa, i ka wa o ka mua haumāna papa inoino haumāna - "naauao" kumu a me ka apana uuku na kanaka mua i kela kapa o ka paepae puka o ka kula o i mea e'Āhewa wā i ka hoomanawanui, mai ka meaʻuʻuku oki manamana lima, e make ma ka lima o ka "inā pilikia ka haumāna" kauka o ka gangrene i loko o nā wāwae?

Ka mea i mākou i ka loa haʻahaʻa ka hoʻokōʻana o ka pili o ke kiʻekiʻe-kbps'ōnaehana, ka hapanui i ka waina Point unprofessionalism, i kekahi manawa, e moe ana ma quackery. Ua hiki ole e pololei ka hooiaio i ka hana ana i ke kala, he mea nui kupono hua'ōlelo amateurism, pela no oe i pono e consciously a me ka uhane, e aloha aku i kā lākou hana mea e mau hoʻokō i ka pahuhopu - uku panai o ka hui kanu waiwai, i ka mea e like ai o ka ha awina o ka Homo sapiens.

Mākou e hope hopena a e pili ana i mea e hana ai.

1. Inā 'o ka ke kuka mau hoa a pau no ka oi ma mua o' ekolu makahiki, a me kona mau "nui" ka ho'āʻoʻana, a laila, hele mamua a me ka mea hoi ia e koho i hōkeo '.
2. Inā 'o ka hōʻuluʻulu manaʻo o ka Point hoi i mea hiki ka hoao ana holomua luna-man- akia, papa lunakiaʻi (akā,ʻaʻole i loko o ke kivila lawelawe!), A i' ole he pāʻoihana mea nāna, a laila ia i makemake ole hoa.
3. E noi i ka Track papa inoa Point, huli kūkā me kona nā mea kūʻai mai (eʻoiaʻiʻo e e ia oe iho!), Call, e noi aku i ka 'elele o ka mea e like ai e manual a like me kona maka, a ninau aku pehea hōʻeuʻeu'ōnaehana, mea i loli i loko o ka poʻe ma hope o ka Point ka hana ana, a ma ka ao ao.
4. E kiʻi 'ike e pili ana i ka hana o ka Point, Loipālākiō kona nā mea mālama mai kahiko i loko o ka hana kaiaulu, ua hoʻohuiʻia pono lehulehu manao.

Mākou i lōʻihi, ua aʻo aku ana i ka noho, akā,ʻaʻole i aʻo pehea e mālama i ko lākou ola. E ka ho'āʻo.

od Bandura

E hoʻomaopopo '

1. Free Glossary o nā hua'ōlelo, manaÿo a me ka wehewehe o ka 'aoʻao hoʻokele waiwai, waiwai a me ka pāʻoihana. http://termin.bposd.ru/
2. Center no Business Information, Sociological a me ke kūʻai akuʻana Research. www.bisam.kz
3. ST Caeiiiaaoaeunoaa? ISO 9001-2009